**Refund Policy for Bluff City DNA**

1. Deposits and Cancellations

- The $50 deposit required for booking an appointment is non-refundable.

- Cancellations made within 48 hours of payment may be eligible for a partial refund, subject to administrative fees.

2. DNA Testing Services

- Once DNA testing has been initiated, no refunds will be issued.

- If a DNA kit or supplies have been shipped, the order becomes non-refundable.

3. Sample Recollection

- In cases where a sample recollection is required by the lab, and the participant is unable or refuses to complete the recollection, no refund will be issued.

4. Timeframes

- DNA testing services have estimated completion times, which may vary. Early or delayed results do not qualify for refunds.

5. Damaged or Defective Products

- If you receive a damaged or defective product, please contact us immediately with photographic evidence for prompt assistance.

6. Refund Processing

- Approved refunds will be processed within 5-7 business days after the return is received and inspected.

- Refunds will be issued to the original payment method or as store credit, as applicable.

7. Shipping Charges

- Original shipping charges are non-refundable.

8. Discretionary Refunds

- Bluff City DNA reserves the right to consider refunds on a case-by-case basis, subject to administrative and handling fees.

Please note that this policy is designed to ensure quality service while protecting both the customer and Bluff City DNA. For any questions or concerns regarding our refund policy, please contact our customer service team.